Refund policy

Return Policy 

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

To start a return, contact us at support@amblette.com. Send the items along with the completed return form to the address provided on the form.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at support@amblette.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have any doubts about your specific item, contact us.

Exchanges
The fastest way to get the item you want is to return the one you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@amblette.com